So last week, we went to Bertucci’s near Copley because some other place was closed, and it was getting late. When we got there, there were fewer patrons than staff, so we figured we’d get decent service. As it turns out, our waiter was a complete failure.

The next morning, still pissed that I blew 60 bones on that meal, I sent Bertucci’s customer service a fiery email. It included a few emphatic statements, such as this: “I’m pissed. It was the worst $60 bucks I’ve ever spent in a restaurant, and it makes me sick to think of ever going to Bertucci’s again.”, and a laundry list of homeboy’s faults. I told them I wanted it made up to me - pronto.

So the next morning, I got an apologetic email from some CS lady, and she put a $60 gift card in the mail for me. As much as the wait service sucked, their customer service pulled through, so I guess everything is even. Let’s just hope I don’t get stuck in some Groundhog Day-type scenario of using this gift card and getting such poor service that it warrants another gift card.